TERMS AND CONDITIONS OF USE
Welcome to our web site ("www.seliarichwood.com"). These General Terms and Conditions of Use govern the access to and use of www.seiliarichwood.com. The access to and use of this web site as well as the purchase of products on www.seliarichwood.com are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you.
This web site is managed and maintained by Picche SRL. which is the owner of Selia Richwood brand (“Provider”)
The access to and use of www.seliarichwood.com, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.seliarichwood.com and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
2. Intellectual Property Rights
2.1. This Website is solely for private, personal and non-commercial use, and the Material on this Website is presented for information and/ or promotional purposes only.
2.2.All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Selia Richwood or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Selia Richwood and Provider as the case may be SeliaRichwood and/or Provider shall have the exclusive right to authorise or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Selia Richwood and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Selia Richwood and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
3. Links to Other Web Sites
3.2.This Website may contain links to other websites. Selia Richwood has no control over such websites and will not be responsible or liable for any accessibility of third party websites or for their content.
4. Links to www.seliarichwood.com
Please, contact the Provider if you are interested in linking the Home page of www.seliarichwood.com and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking www.seliarichwood.com The Provider grants links to www.seliarichwood.com free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to www.seliarichwood.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.seliarichwood.com or to use unauthorised meta-tags without the Provider consent.
5. Disclaimers on Content
The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by www.seliarichwood.com shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of www.seliarichwood.com is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Service. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow www.seliarichwood.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organisational security measures to protect services on www.seliarichwood.com, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.seliarichwood.com, and to avoid unauthorised or unlawful access to such data and information.
6. Our Business Policy
The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to consumers "Clients” or “Client” only. "Clients” or “Client” shall mean any natural person who is acting on www.seliarichwood.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.seliarichwood.com The Provider shall be entitled to object to the processing of purchase orders from persons other than "Clients” or “Client” and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.
7. Applicable Law
These General Terms and Conditions of Use are governed by Italian lawLe presenti Condizioni Generali d'Uso sono regolate dalla legge italiana.
GENERAL CONDITIONS OF SALE
1.SUBJECT AND PARTIES OF THE CONTRACT
1.1. Selia Richwood’s general conditions of sale (“Distance Selling Contract” or “General Conditions”) apply to all sales of Selia Richwood products (“Products” or “Product”) through the web site www.seliarichwood.com. (“website”).
1.2. The language used to enter any contract of sale through this Website is English.
1.3. The sale of Products under these Distance Selling Contract is only available to consumers (“Clients” or “Client”) being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18.
1.4. The vendor is Selia Richwood, a part of the Company ,Picche S.R.L, which is registered office at ITALY MILAN, VIA RUGABELLA, 10 CAP 20122. Tax number: 10700630964 (“Selia Richwood”).
2. PRODUCTS SUBJECT TO THE CONTRACT
2.1. Information on Products (along with the relevant Product codes) and relevant prices are available on the Website. Pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Products and their characteristics as mentioned on the Website.
2.2. In no case Selia Richwood shall be liable for errors occurred due to failure of the Client’s connection to the Website.
3.1. The prices of the Products are indicated on the Website in Euro and are inclusive of all applicable taxes and charges. Delivery costs, if required, shall be added to the price of the Products.
4. EXECUTION OF THE CONTRACT
4.2. To purchase the Products, Client must (i) include the selected Products in the “Shopping Bag” by clicking on the relevant button, (ii) fill in the order document, (iii) select the payment method, (iv) accept the General Conditions and (v) send the order proposal to Selia Richwood through the Website.
4.3. Once the Order Confirmation is sent to the Client, the order cannot be cancelled or modified. Dispatched Products can however be returned as set out in Section 7 below.
4.4. The risk of loss of or damage to the Products shall pass to the Client when the Client (or a third party indicated by the Client and other than the carrier) has acquired the physical possession of the Products.
5. PAYMENT METHOD
5.1. Payment of the price of the Products included in the order proposal and the relevant delivery charges, if any, shall be paid by the Client by credit card or by bank transfer.
5.2 Selia Richwood accepts payments made with the following credit cards:
Visa; MasterCard; American Express
5.3. The transactions will be debited from the Client’s credit card only after:
(i) the credit card data has been verified;
(ii) the authorization to debit the card has been received from the issuer of the card used by the Client, and
(iii) the availability of the Products has been confirmed by Selia Richwood.
5.4. Selia Richwood also accepts payments made by bank transfer to the following IBAN code: IT(*). All costs and expenses (including bank charges) associated with the bank transfer applied, as the case may be, to the Client by the bank, shall be borne by the Client. Payment shall be due within and not later than 7 (seven) working days from the date of the Order Confirmation.
5.5. In the event that, for any reason, it is impossible to debit the amount due by the Client (or to have the cleared funds received on Selia Richwood's bank account, in case of bank transfer) within the due deadline, the contract will not be executed and the order will be cancelled.
6. SHIPMENT & DELIVERY
6.1.The purchased Products shall be delivered by a courier service selected by Selia Richwood (“Courier”) on working days. Products shall be delivered to the address indicated by the Client in the order proposal.
6.2. At the time of delivery of the Products by the Courier, the Client (or a no
minated representative) is required to:
(i) verify that the number of items being delivered corresponds to that indicated on the delivery note;
(ii) verify that the packaging and its seals are intact, undamaged, not wet or altered in any manner;
(iii) sign the delivery note;
(iv) if requested by the Courier, show his/her ID.
Any damages to the packaging and/or the Products, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier's delivery note. Except to the extent permitted under applicable laws, once the Courier's document has been signed and no objection has been raised by the Client.
7. RETURN PRODUCTS
Please note we will accept returns sent back within 14 days of receipt of your order.
The Products shall be returned in their original condition, unaltered, unused, undamaged and with original tags and labels attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened brief’s hygiene pad In the event of any diminished value of the Products resulting from the handling of the goods by the Client other than what is necessary to establish the nature, characteristics and functioning of the goods, Selia Richwood reserves the right to refuse the return of the Products. The Client shall only be liable for any diminished value of the Products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
if you are waiting for a refund, once our warehouse receives your return it may take up to 30 business days to process. You will receive an email notification once our warehouse has received the returned item(s) and your refund or store credit will be posted within 30 business days. We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded
Full priced merchandise can be returned for a full refund or exchange. Products marked “Sale” are cannot be returned . Products marked “Sale” products can be returned for exchange only.
For eligible products, You will be fully refunded for your return inclusive of taxes once our warehouse receives and processes the item(s). Cost of shipping is non-refundable. Marked down sale items are not eligible for refund. Sale items are non-returnable only size exchanges
Should you wish to speak with someone, please contact our team email@example.com who will be happy to assist you.
We only offer size exchanges on the same product. Where available, replacement productsd will be dispatched within 14 days. You will receive a tracking number via email once shipped. If your chosen replacement size is not in stock, for alternative items, please place a new order on our website or alternatively, please get in touch with our team firstname.lastname@example.org
Please be advised that, unless faulty, we cannot accept returns for openedbrief’s hygine pad due to hygiene reasons.
Please note that gift vouchers are not cash refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.
8. Applicable Law and Resolving Disputes
8.1 This Distance Selling Contract and, therefore, the Contracts executed with the Clients, shall be governed by and construed in accordance with Italian laws (by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.”).
8.2. If a dispute arises under this Agreement, any party may take the matter to Milan court, jurisdiction of the county of Italy.
9.1 For further information and assistance with the Website or on the methods of purchase online, the Client may contact Selia Richwood with the following contact: