Shipping policy

The purchased Products shall be delivered by a courier service selected by Selia Richwood (“Courier”) on working days. Products shall be delivered to the address indicated by the Client in the order proposal.

At the time of delivery of the Products by the Courier, the Client (or a nominated representative) is required to:

(i) verify that the number of items being delivered corresponds to that indicated on the delivery note;

(ii) verify that the packaging and its seals are intact, undamaged, not wet, and not altered in any manner;

(iii) sign the delivery note;

(iv) if requested by the Courier, show his/her ID.

Any damages to the packaging and/or the Products, or discrepancies in the number of items or documentation, must be immediately noted in writing on the Courier's delivery note. Except to the extent permitted under applicable laws, once the Courier's document has been signed, and no objection has been raised by the Client.